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Restaurant Horror Stories: What Happens When a Customer Spots a Cockroach?

Restaurant Horror Stories: What Happens When a Customer Spots a Cockroach?

Customer service is a critical component of the restaurant industry. When you schedule regular pest control services near Fort Lauderdale, you can help to ensure that your restaurant and dishes are free from roach infestations. However, even with regular pest control services, there may come a time when a cockroach makes its way into your dining space. In the event that a customer spots a cockroach on or near food, you will want to be prepared with an action plan that minimizes damage to your restaurant’s reputation.

If a customer points out a cockroach in his or her food, a manager should quickly address the situation by apologizing profusely. Since the presence of a bug may be a sign of a larger roach infestation, you may also want to set up a comprehensive restaurant pest control treatment. After you have eliminated the roach infestation, consider inviting the customer back to take a tour of your kitchen space. By showing the customer that you have fully cleaned and sanitized your restaurant, you may be able to retain his or her patronage.

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